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HSHAIR Buyer FAQ

Everything buyers ask before working with HSHAIR.

Clear answers about premium human hair extensions, OEM/ODM customization, lead times, quality control, shipping, payment, MOQ, returns, and who we serve.

Experience
15+
Factory
10,000m²
Workers
50+
Stock Shades
28+
Premium human hair extensions prepared for wholesale and OEM buyers

Factory-direct support

For salons, stylists, wholesalers, e-commerce brands, and private-label hair extension companies.

Hair Types

Virgin Cuticle Hair Indian Remy Hair Double Drawn Ends

Stable batch quality

Every order is checked by our quality control team to help salons and brands reduce complaints, returns, and client dissatisfaction.

Faster production

Stock colors can ship within 5 days. Custom colors are normally completed within 20-30 days, depending on shade complexity and quantity.

OEM/ODM ready

We support private-label packaging, brand customization, color matching, product development, and repeat wholesale supply.

Frequently Asked Questions

Buyer-focused answers, before you place an order.

If you are comparing suppliers, planning a private-label launch, or sourcing reliable extensions for salon clients, these answers will help you decide faster.

Products & Hair Quality

Questions about raw hair, extension types, lifespan, colors, lengths, and quality control.

What types of hair extensions does HSHAIR manufacture?

We manufacture a complete range of professional human hair extensions, including Machine Weft, Genius Weft, Hand-Tied Weft, Flat Weft, Invisible Weft, I Tip, U Tip, Flat Tip, K Tip, Nano Beads, Silicone Nano Hair, Micro Ring, Regular Tape Ins, Seamless Tape Ins, Clip Ins, Halo Hair, and extension tools. Lengths are available from 14" to 30".

What raw hair options are available?

Our main raw hair options include Russian virgin cuticle hair, Mongolian virgin cuticle hair, Chinese virgin cuticle hair, and Indian Remy human hair. All hair is 100% human hair, and inspection or quarantine certificates can be provided for eligible batches.

What is the difference between virgin cuticle hair and Remy hair?

Virgin cuticle hair has a more matte, natural look, similar to hair growing from the scalp. The cuticle layer is fuller and healthier, and the hand feel can be slightly coarser. It is the best option for premium salons and high-end brands, with an expected lifespan of 1-3 years with proper care.

Remy hair is usually shinier and more affordable, often around half the cost of virgin cuticle hair. It is suitable for price-sensitive collections, promotional lines, and fast-moving wholesale products. Its typical lifespan is around 6-8 months with proper care.

Are your extensions double drawn?

Yes. Our extensions are double drawn, which means the ends look thicker, fuller, and more consistent from top to bottom. This is especially important for stylists and salons who need a premium finish after installation.

How many colors do you offer?

We offer 19 factory stock colors, including single colors, piano colors, blended colors, ombré colors, and balayage colors. We can also custom-match colors if you send us a physical color swatch or sample.

How do you keep quality stable from batch to batch?

HSHAIR operates a 10,000m² factory with more than 50 skilled technicians and a dedicated QC team. We check raw hair, color consistency, weight, length, construction, shedding, tangling, and final packaging before shipment. Our goal is to help repeat buyers receive the same reliable quality every time.

OEM/ODM Customization

Private-label services for brands, wholesalers, salons, and growing e-commerce sellers.

Do you provide OEM and private-label services?

Yes. We support OEM and ODM services, including brand label customization, packaging customization, color customization, product structure recommendations, and collection planning. We have more than 15 years of experience serving hair extension brands, wholesalers, salons, and stylists worldwide.

Can you match my brand's custom hair color?

Yes. For custom colors, please send us a physical color sample or swatch. Our production team will match the shade as closely as possible and confirm details before bulk production. The MOQ for custom colors is 1kg per color.

Can you customize packaging for my brand?

Yes. We can help with branded packaging, labels, hang tags, and retail presentation. If you already have packaging samples, artwork, or a packaging supplier, you can share them with us so we can produce or coordinate the correct specifications.

Can you help me choose the right products for my market?

Yes. Tell us your target market, price range, customer type, preferred installation methods, and sales channel. We can recommend suitable hair grades, lengths, colors, and extension types for salons, retail, wholesale, or online brand launches.

MOQ, Lead Times & Shipping

Planning information for first orders, repeat orders, and international delivery.

What is your MOQ?

MOQ depends on the product type, hair grade, color, and packaging requirements. For custom colors, the MOQ is 1kg per color. For stock colors and standard products, we can support more flexible wholesale quantities. Contact us with your product list and we will confirm the exact MOQ.

How fast can you ship stock-color orders?

For orders using our factory stock colors, we keep large inventory and can normally ship within 5 days after order confirmation and payment. This helps salons and resellers restock faster and avoid long out-of-stock periods.

How long do custom-color orders take?

Custom-color orders usually take 20-30 days, depending on color complexity, hair type, order quantity, and packaging requirements. We recommend planning custom launches ahead of your peak selling season.

Which countries and regions do you ship to?

We ship worldwide, with strong experience serving the United States, United Kingdom, Canada, Western Europe, Northern Europe, Australia, New Zealand, and other international markets.

What shipping methods do you use?

We usually ship by air express through DHL or FedEx. Tracking information is provided after dispatch. For larger wholesale orders, we can also discuss suitable logistics solutions based on your delivery address and timeline.

Payment, Returns & Support

Commercial terms that help protect your margin, reputation, and customer relationships.

What payment methods do you accept?

We accept bank transfer and PayPal. Payment terms can be confirmed based on order value, product type, customization level, and your order history with HSHAIR.

Do you offer returns or replacements?

Yes. We provide a return and replacement guarantee for confirmed quality issues. If there is a quality concern, please contact our team with photos, videos, order details, and a clear description so we can investigate quickly and provide a fair solution.

How quickly will your team respond to inquiries?

We aim to respond to business inquiries within 24 hours on working days. To receive a faster quote, please include your target product type, length, color, quantity, hair grade, packaging needs, and destination country.

How can I reduce risk before placing a large order?

You can start with samples or a smaller trial order, compare hair grades, test color performance, check installation results, and confirm packaging details before scaling. This is a smart approach for new brands, salons testing a supplier, or wholesalers adding a new product line.

Who We Work With

HSHAIR supports professional buyers at different stages of growth.

Who are HSHAIR's main customers?

We work with independent stylists, freelance extension specialists, hair salons, salon chains, high-end boutique salons, mass-market salons, private-label brands, e-commerce sellers, wholesalers, distributors, and professional resellers.

Is HSHAIR suitable for small salons or independent stylists?

Yes. If you need reliable extensions for client installations, we can support standard products, popular colors, and repeat restocking. Many stylists choose us because stable hair quality helps protect their reputation and client retention.

Is HSHAIR suitable for brands and wholesalers?

Yes. We are especially experienced with B2B wholesale, RTS wholesale, private-label products, and OEM/ODM development. Our factory-direct pricing, faster lead times, and broad product library are designed for buyers who need stable long-term supply.

What information should I prepare before requesting a quote?

Please share the extension type, hair grade, length, color, quantity, target market, packaging requirements, desired delivery date, and shipping country. If you need custom colors or packaging, prepare physical samples, color swatches, logo files, artwork, or packaging references.

Still have questions?

Send your product brief and get a tailored answer within 24 hours.

Tell us your target product, hair grade, color, length, quantity, packaging needs, and destination country. Our team will help you compare options and plan your next order.

  • OEM/ODM since 2009
  • Factory-direct pricing
  • Quality issue replacement support