Privacy Policy

HSHAIR is a China-based manufacturer and supplier of premium human hair extensions with more than 15 years of OEM/ODM experience. We serve business customers including hair brands, wholesalers, distributors, salons, and professional stylists in markets such as the United States, United Kingdom, Australia, Canada, Europe, and other international regions.

For the purposes of this Privacy Policy, "HSHAIR," "we," "us," or "our" refers to the HSHAIR business that operates this website, communicates with customers and prospects, manufactures customized hair extension products, manages wholesale orders, and provides related services.

This Privacy Policy applies primarily to business contact information and related personal information collected in a B2B context. It does not apply to information processed by third-party websites or platforms that we do not control.

We collect information in the following ways:

• When you submit an inquiry form, request a quote, request a catalog, request samples, or contact us through our website.
• When you communicate with us by email, phone, WhatsApp, social media, trade show meetings, video calls, or other business channels.
• When you place an order, provide customization materials, approve samples, arrange payment, or request shipping.
• When you provide feedback, submit a quality claim, request a return or exchange, or ask for technical support.
• Automatically through cookies, analytics technologies, server logs, and similar website technologies.
• From publicly available business sources, referrals, trade directories, exhibitions, advertising platforms, or business partners where permitted by law.

We may use personal information for the following business purposes:

• To respond to inquiries, provide quotations, recommend suitable hair extension products, and communicate with you about your requirements.
• To process sample requests, wholesale orders, OEM/ODM projects, color matching, packaging customization, production planning, quality inspection, shipping, returns, and after-sales support.
• To verify business information, manage customer accounts, maintain order records, issue invoices, and manage payments.
• To arrange international logistics through carriers such as express air freight providers, customs brokers, and related shipping service providers.
• To improve our products, factory processes, quality control standards, website performance, customer service, and marketing communications.
• To send business communications, product updates, catalogs, availability updates, factory color information, promotional offers, and industry information, where permitted by applicable law.
• To prevent fraud, unauthorized transactions, misuse of our website, security incidents, and other unlawful or harmful activities.
• To comply with legal, tax, accounting, customs, export, import, product compliance, dispute resolution, and regulatory obligations.

If you are located in the European Economic Area, United Kingdom, Switzerland, or another jurisdiction that requires a legal basis for processing personal information, we rely on one or more of the following legal bases:

• Contract performance: To provide quotations, samples, manufacturing services, order fulfillment, delivery, and customer support.
• Legitimate interests: To operate and improve our B2B business, respond to business inquiries, maintain customer relationships, prevent fraud, protect our rights, and conduct reasonable business marketing.
• Consent: Where required for certain marketing communications, cookies, or specific processing activities.
• Legal obligation: To comply with tax, accounting, customs, trade, regulatory, and other legal requirements.

We do not sell your personal information in the ordinary sense of exchanging it for money. We may share information only when necessary for legitimate business purposes, including with:

• Service providers: Website hosting providers, IT vendors, CRM systems, email service providers, analytics providers, cloud storage providers, and customer support tools.
• Logistics and customs partners: Freight forwarders, express couriers, customs brokers, import/export agents, and delivery partners needed to ship samples and orders internationally.
• Payment and finance partners: Banks, PayPal, payment processors, accountants, auditors, and tax advisors.
• Manufacturing and quality control personnel: HSHAIR factory teams, quality inspectors, packaging teams, and internal project managers who need access to fulfill your order.
• Professional advisors: Legal counsel, compliance consultants, insurance providers, and dispute resolution advisors.
• Authorities: Government agencies, customs authorities, courts, regulators, or law enforcement where required by applicable law or necessary to protect legal rights.
• Business transfers: Relevant parties in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, subject to appropriate safeguards.

HSHAIR serves customers globally and operates from China. Your information may be transferred to, stored in, or processed in China and other countries or regions where our service providers, logistics partners, or business systems are located.

These countries may have data protection laws that differ from those in your country. Where required by applicable law, we use appropriate safeguards for international transfers, such as contractual protections, restricted access, security controls, and other lawful transfer mechanisms.

Our website may use cookies, pixels, tags, and similar technologies to operate the site, remember preferences, understand visitor behavior, measure advertising performance, improve user experience, and support B2B marketing.

Cookies may include:

• Essential cookies: Required for website functionality, security, and form submission.
• Analytics cookies: Used to understand website traffic, page performance, and visitor interactions.
• Marketing cookies: Used to measure campaigns and deliver more relevant advertising, where permitted by law.

You can manage cookies through your browser settings. If you disable cookies, some website features may not function properly. Where required by law, we will request your consent before using non-essential cookies.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including customer relationship management, order fulfillment, warranty support, legal compliance, accounting, tax, customs, dispute resolution, and business recordkeeping.

Because HSHAIR serves repeat B2B customers and OEM/ODM projects may involve long-term color formulas, packaging specifications, product standards, and reorder history, we may retain relevant business records for a reasonable period to support repeat orders and consistent quality. When information is no longer needed, we will delete, anonymize, or securely store it in accordance with applicable requirements.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, misuse, or destruction. These safeguards may include access controls, limited employee access, secure business systems, confidentiality measures, and internal procedures for handling customer information.

No method of transmission or storage is completely secure. You are responsible for using secure communication methods when sending confidential brand files, payment records, or sensitive order information to us.

In addition to personal information, you may provide confidential business materials, including private label designs, packaging artwork, logos, product specifications, customer requirements, price negotiations, or market plans. We treat these materials as business confidential and use them only to evaluate, produce, inspect, package, deliver, and support your HSHAIR products, unless otherwise agreed with you.

If a separate non-disclosure agreement, manufacturing agreement, purchase order, or other contract applies, the confidentiality terms in that agreement may also govern how business confidential information is handled.

We may send business-to-business marketing communications about HSHAIR products, wholesale availability, factory colors, new extension methods, OEM/ODM services, packaging options, promotions, and trade information. We will do so in accordance with applicable laws.

You may opt out of marketing communications at any time by using the unsubscribe instructions in our emails, replying with an opt-out request, or contacting your HSHAIR sales representative. Even if you opt out of marketing, we may still send transactional or service-related messages about inquiries, orders, payments, shipping, quality claims, or legal notices.

Depending on your location, you may have rights under privacy laws such as the GDPR, UK GDPR, California privacy laws, Canadian privacy laws, Australian privacy laws, and other applicable data protection laws. These rights may include:

• The right to request access to personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of personal information, subject to legal and business recordkeeping requirements.
• The right to object to or restrict certain processing activities.
• The right to withdraw consent where processing is based on consent.
• The right to request a copy of certain information in a portable format, where applicable.
• The right to opt out of certain marketing communications.
• The right to lodge a complaint with a relevant data protection authority, where applicable.

We may need to verify your identity and business relationship before responding to a privacy request. We will respond within the timeframe required by applicable law.

HSHAIR provides B2B manufacturing and wholesale services and does not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Our website or communications may include links to third-party websites, social media platforms, messaging tools, payment providers, logistics tracking pages, or other services. We are not responsible for the privacy practices of third parties. You should review their privacy policies before providing information to them.

We may update this Privacy Policy from time to time to reflect changes in our business, services, technologies, legal obligations, or privacy practices. The updated version will be posted on this page with a revised effective date. Your continued use of our website or services after an update means that you acknowledge the updated Privacy Policy.